Semc has an independent after-sales service team, providing professional support at any time.
The company guarantees that product quality meets customer requirements and standards.
Warranty Period: 1 year from equipment delivery and acceptance. During this period, maintenance and replacement of non-wearable components due to non-human operational errors causing equipment malfunction are covered.
Post-Warranty: Provide all hardware and software maintenance, upgrades, and technical support, including email and telephone support, software system upgrades, and periodic on-site services by our engineers. We guarantee lifelong repair services with materials and parts supplied at cost price.
During warranty period, if equipment issues occur, we will respond within 2 hours after receiving written notification from user and arrive at equipment site within 36 hours (excluding transit time), preparing necessary spare parts for equipment repair whenever possible.
7x24 hours year-round free technical consultation and support via telephone, fax and email. We commit to the above warranty services when customers encounter performance failures during normal use. Additionally, where applicable national laws and regulations have specific provisions, the company will comply with relevant laws and regulations.
